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For order enquiries including delivery, returns, exchanges and anything else, contact us below.

Frequently Asked

Can I choose my first coffee? Plus

Yes. You can choose the coffee and cause you want to start with. After your first delivery, we’ll send you a new featured coffee and nonprofit partner each month.

Can I get my coffee whole bean or ground? Plus

Yes. Choose whole bean or medium ground coffee perfect for drip and pour over coffee.

Can I pause, skip, or cancel my subscription? Plus

Absolutely. You can pause, skip a delivery, or cancel anytime before your renewal date through your account.

When will my coffee ship? Plus

Your coffee is roasted fresh and shipped according to your subscription schedule. You’ll receive tracking information as soon as it is on the way.

How do Goodbirds donations work? Plus

Goodbirds donates 100% of net profits to nonprofit organizations doing meaningful work for people, animals, and the planet.

How do you choose your nonprofit partners? Plus

We carefully select trusted nonprofit organizations with a strong track record of meaningful, measurable impact.

Can I change my coffee preferences? Plus

Yes. You can update your grind, quantity, and other available subscription preferences through your account.

What should I do if there is a problem with my order? Plus

Send us a message with your order number and a quick description of what happened. We’ll work to make it right.

How quickly will you respond? Plus

We usually respond within one to two business days. Goodbirds is a small team, but a real person will read your message.