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For order enquiries including delivery, returns, exchanges and anything else, contact us below.

Frequently Asked

Can I choose my first coffee? Signo más

Yes. You can choose the coffee and cause you want to start with. After your first delivery, we’ll send you a new featured coffee and nonprofit partner each month.

Can I get my coffee whole bean or ground? Signo más

Yes. Choose whole bean or medium ground coffee perfect for drip and pour over coffee.

Can I pause, skip, or cancel my subscription? Signo más

Absolutely. You can pause, skip a delivery, or cancel anytime before your renewal date through your account.

When will my coffee ship? Signo más

Your coffee is roasted fresh and shipped according to your subscription schedule. You’ll receive tracking information as soon as it is on the way.

How do Goodbirds donations work? Signo más

Goodbirds donates 100% of net profits to nonprofit organizations doing meaningful work for people, animals, and the planet.

How do you choose your nonprofit partners? Signo más

We carefully select trusted nonprofit organizations with a strong track record of meaningful, measurable impact.

Can I change my coffee preferences? Signo más

Yes. You can update your grind, quantity, and other available subscription preferences through your account.

What should I do if there is a problem with my order? Signo más

Send us a message with your order number and a quick description of what happened. We’ll work to make it right.

How quickly will you respond? Signo más

We usually respond within one to two business days. Goodbirds is a small team, but a real person will read your message.